local authority services

Issues such as housing, highways, waste, Council Tax and local matters of law and order should be directed to your Local Councillor who will be happy to look into such matters on your behalf. Click here to find out more about Shropshire Councillors.

Shropshire Council is also responsible for a wide variety of other local matters, including education of children, young people and adults. The Council is also responsible for a huge range of social care, encompassing care of children, families, adults, people with disabilities and older people.

Other areas covered by Shropshire Council include libraries and museums, arts and heritage, economic development and tourism, planning and licensing, sports and recreation and the registrar for births, marriages and deaths.

Shropshire Council's offices are situated at the Shirehall, Abbey Foregate, Shrewsbury. You can telephone them on 0345 678 9000 or visit their website for more information at www.shropshire.gov.uk.

In addition, Shrewsbury Town Council covers the whole of Shrewsbury town centre and adjoining residential areas. It is responsible for horticultural services, the Quarry, many small parks, sports pitches, recreation grounds, allotments and highway verges. The Town Council is also responsible for provision of markets, community facilities, bus shelters, street lighting and public toilets.

The Town Council's offices are situated at the Guildhall, Frankwell Quay, Shrewsbury. You can telephone them on 01743 281010 or visit their website for more information at www.shrewsburytowncouncil.gov.uk.

useful information for constituents

Please click on one of the following topics to find out more.

• Benefits, Pensions and National Insurance
• Child Support Agency
• Health
• Housing
• Immigration
• Tax Credits
• Utilities

immigration

Immigration is dealt with by the UK Border Agency, which is part of the Home Office and whose website is at www.ukba.homeoffice.gov.uk. The website gives a complaint procedure under the section called 'contact'.

If you are unhappy about the outcome of your complaint to the UK Border Agency, you can take the matter to the Parliamentary and Health Service Ombudsman. The website is at www.ombudsman.org.uk or you can telephone 0345 015 4033.

Daniel and his staff can ask the UK Border Agency to investigate possible administrative or clerical errors and provide an update on the status of your case, but we can do very little where the UK Border Agency is applying its rules correctly, but you believe that the rules are unfair. We are also unable to provide advice or guidance on what type of application should be made and Daniel is not able to provide letters of character support, unless he already personally knows the individual concerned.

the immigration advisory service

The Immigration Advisory Service (IAS) provides free advice and support about immigration and asylum to eligible people. It is an independent charity and its website is at www.iasuk.org. You can telephone the West Midlands office on 0844 974 4000.

Click here to return to the list of help topics.