local authority services
Issues such as housing, highways, waste, Council Tax and local matters of law and order should be directed to your Local Councillor who will be happy to look into such matters on your behalf. Click here to find out more about Shropshire Councillors.
Shropshire Council is also responsible for a wide variety of other local matters, including education of children, young people and adults. The Council is also responsible for a huge range of social care, encompassing care of children, families, adults, people with disabilities and older people.
Other areas covered by Shropshire Council include libraries and museums, arts and heritage, economic development and tourism, planning and licensing, sports and recreation and the registrar for births, marriages and deaths.
Shropshire Council's offices are situated at the Shirehall, Abbey Foregate, Shrewsbury. You can telephone them on 0345 678 9000 or visit their website for more information at www.shropshire.gov.uk.
In addition, Shrewsbury Town Council covers the whole of Shrewsbury town centre and adjoining residential areas. It is responsible for horticultural services, the Quarry, many small parks, sports pitches, recreation grounds, allotments and highway verges. The Town Council is also responsible for provision of markets, community facilities, bus shelters, street lighting and public toilets.
The Town Council's offices are situated at the Guildhall, Frankwell Quay, Shrewsbury. You can telephone them on 01743 281010 or visit their website for more information at www.shrewsburytowncouncil.gov.uk.
useful information for constituents
Please click on one of the following topics to find out more.
housing
Social Housing (which used to be known as Council Housing) is provided by various independent organisations, of which the largest one in Shrewsbury is Severnside Housing.
severnside housing
Homes are allocated by Severnside Housing by giving applicants a banding, which takes into account factors such as medical conditions and family size. The bands are Priority, Band One and Band Two. Houses are allocated strictly by band and then strictly in date order. Demand for housing is such that even applicants in the Priority Band can expect a considerable wait to reach the top of the list.
You can find out more about Severnside Housing on their website www.severnsidehousing.co.uk, or you can telephone them on 01743 285000 during office hours. Out of hours emergencies for existing tenants should be reported on 01743 360945. You can find out about making a complaint by looking at the 'contact us' section of their website.
If you are concerned about your application for a house or a transfer, Daniel can highlight your case and ask for it to be investigated. However, he cannot arrange for a Constituent to be moved up the waiting list and he is bound by the Housing Association's procedures.
other housing associations
Similar procedures apply to the other housing associations that offer houses in the Shrewsbury & Atcham Constituency and a long list of these associations can be found on the Shropshire Council website www.shropshire.gov.uk under Housing, Housing Associations.
shropshire rural housing association
If you live in a rural part of Shropshire, you can also look for help with housing from Shropshire Rural Housing Association, which is a charitable organisation. The website is at www.shropshirerural.co.uk and they can be telephoned on 01743 874848.
HOMELESSNESS
If you are, or are about to become, homeless, you should contact Shropshire Council, who are responsible for all those who are genuinely homeless. For help with homelessness you should contact the Options Team at the Council immediately and ask for an interview. The Council allocates up to three quarters of the housing available from Severnside Housing each month, so this is the best way to get a house if you can show you are genuinely homeless. You should note that there are official definitions of 'genuinely homeless' which will be strictly applied by the authorities.
If you are not genuinely homeless and the Options Team at Shropshire Council are not able to help you, then you can contact one of the following organisations for help.
If you are 25 years or over you can contact Homes for All at 2/3 Wyle Cop, Shrewsbury or telephone 01743 231415 to arrange an interview. They can help you with finding the deposit to rent a home, which can be paid back over a repayment scheme.
If you are under 25 years old, you can contact HYPS (Housing Young People in Shrewsbury) at the Roy Fletcher Centre, Shrewsbury or telephone 01743 341900 to arrange an interview.
The Isaiah58 Project is run jointly by 58 churches in Shropshire and provides support to homeless people and families. This includes advice, information, food, clothing, bedding, furniture and household items. They can be contacted by telephone on 078080 16865 or 01743 271758 or by email to theisaiah58.project@virgin.net.
Shrewsbury Ark provides a drop-in centre for homeless people at 10 Castle Foregate, Shrewsbury. They can be contacted by telephone on 01743 363305.
Women's refuges are provided by West Mercia Women's Aid. They can be contacted 24 hours a day on 0800 783 1359.
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