The Constituent information page of the website of Daniel Kawcynski MP

Issues such as housing, highways, waste, Council Tax and local matters of law and order should be directed to your Local Councillor who will be happy to look into such matters on your behalf. Click here to find out more about Shropshire Councillors.

Shropshire Council is also responsible for a wide variety of other local matters, including education of children, young people and adults. The Council is also responsible for a huge range of social care, encompassing care of children, families, adults, people with disabilities and older people.

Other areas covered by Shropshire Council include libraries and museums, arts and heritage, economic development and tourism, planning and licensing, sports and recreation and the registrar for births, marriages and deaths.

Shropshire Council's offices are situated at the Shirehall, Abbey Foregate, Shrewsbury. You can telephone them on 0345 678 9000 or visit their website for more information at www.shropshire.gov.uk.

In addition, Shrewsbury Town Council covers the whole of Shrewsbury town centre and adjoining residential areas. It is responsible for horticultural services, the Quarry, many small parks, sports pitches, recreation grounds, allotments and highway verges. The Town Council is also responsible for provision of markets, community facilities, bus shelters, street lighting and public toilets.

The Town Council's offices are situated at the Guildhall, Frankwell Quay, Shrewsbury. You can telephone them on 01743 281010 or visit their website for more information at www.shrewsburytowncouncil.gov.uk.

Please click on one of the following topics to find out more.

If you have a problem with a doctor, dentist, hospital or other part of the National Health Service, it is usually best to start by talking with the doctor, dentist or other healthcare professional you have been dealing with. If you do not wish to do so, or do not get a satisfactory answer, then all medical practices, dental practices, hospitals and other healthcare providers will have an official complaints procedure. Where possible, you should try to follow the official complaints procedure as far as possible, including making the complaint to the Healthcare Trust that runs the practice or hospital in question.

shrewsbury and telford hospitals

The Royal Shrewsbury Hospital and the Princess Royal Hospital, Telford are run by the Shrewsbury and Telford Hospital NHS Trust. Complaints about either of the hospitals should be made to the Trust. Their website is at www.sath.nhs.uk and you can find out about the complaints procedure under the section 'Information for Patients'. Alternatively you can telephone 01743 261000 for The Royal Shrewsbury Hospital and 01952 641222 for the Princess Royal Hospital.

the primary care trust

GP surgeries, district nursing, NHS dentists, community hospitals and other health services in Shropshire are the responsibility of Shropshire Primary Care Trust. More information is available from their website at www.shropshirepct.nhs.uk or by telephoning 01743 261300. You can find out about the complaints procedure under the website's section 'Contact Us'.

You can also contact the Patient Advice and Liaison Service (PALS), which aims to help resolve informally any concerns you may have about local health services from the Shropshire Primary Care Trust. You can call PALS on 0800 032 1107.

the mental health trust

Mental healthcare services are provide by the South Staffordshire and Shropshire Healthcare NHS Foundation Trust. Their website is at www.southstaffshealthcare.nhs.uk and you can telephone them on 01785 257888. The complaints procedure is on the website under the section 'Our Patient Care' and click on 'Service Relations'. There is also a Patient Advice and Liaison Service (PALS), which can be contacted by telephoning 01785 221469.

the orthopaedic hospital

Although it is outside the Constituency, many Constituents are treated at the Robert Jones and Agnes Hunt Orthopaedic Hospital in Oswestry. You can telephone 01691 404000 or visit their website at www.rjah.nhs.uk. The complaints procedure is on the website under the section 'About Us', which will help you in making any complaints to the Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Trust. The hospital in Oswestry also has a Patient Advice and Liaison Service (PALS), which can be contacted by telephoning 01691 404606.

the advocacy service

If you would like support in making a complaint about the NHS, you can go to the Independent Complaints Advocacy Service (ICAS). They provide a free, independent and confidential support service and you can call the Shropshire and Staffordshire branch on 0845 337 3054. More information is available at the website www.pohwer.net.

the ombudsman

If you have exhausted the relevant complaints procedure with the health trust, the next step is to go to the Parliamentary and Health Service Ombudsman. The website is at www.ombudsman.org.uk or you can telephone 0345 015 4033. You must have followed the complaints procedure from the health organisation you are complaining about and either have received a final response (that you are unhappy with) or no response at all. You can download a copy of the complaint form from the ombudsman's website.

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