The Constituent information page of the website of Daniel Kawcynski MP

Issues such as housing, highways, waste, Council Tax and local matters of law and order should be directed to your Local Councillor who will be happy to look into such matters on your behalf. Click here to find out more about Shropshire Councillors.

Shropshire Council is also responsible for a wide variety of other local matters, including education of children, young people and adults. The Council is also responsible for a huge range of social care, encompassing care of children, families, adults, people with disabilities and older people.

Other areas covered by Shropshire Council include libraries and museums, arts and heritage, economic development and tourism, planning and licensing, sports and recreation and the registrar for births, marriages and deaths.

Shropshire Council's offices are situated at the Shirehall, Abbey Foregate, Shrewsbury. You can telephone them on 0345 678 9000 or visit their website for more information at www.shropshire.gov.uk.

In addition, Shrewsbury Town Council covers the whole of Shrewsbury town centre and adjoining residential areas. It is responsible for horticultural services, the Quarry, many small parks, sports pitches, recreation grounds, allotments and highway verges. The Town Council is also responsible for provision of markets, community facilities, bus shelters, street lighting and public toilets.

The Town Council's offices are situated at the Guildhall, Frankwell Quay, Shrewsbury. You can telephone them on 01743 281010 or visit their website for more information at www.shrewsburytowncouncil.gov.uk.

Please click on one of the following topics to find out more.

The Child Support Agency(CSA) deals with child maintenance payments from non resident parents (NRPs).

You can find out more about the Child Support Agency from their website www.csa.gov.uk and in particular you can find out about their complaints procedure in the section 'Your Case' by clicking on 'Complaints'. You can also call the Child Support Agency National Enquiry Line on 0845 7 133 133.

independent case examiner

If you have had a final response from the CSA's Complaints Review Team and are still not happy, then the next stage is to take it to the Independent Case Examiner (ICE). This must be done within six months of receiving the final response from the CSA. The website is at www.ind-case-exam.org.uk and they prefer to receive complaints via their online complaint form. However, you can telephone the Independent Case Examiner's office on 0845 606 0777 for advice. In exceptional cases, where the ICE believes that the rules have been adhered to, but they see the situation is unfair, then they may refer the matter to the Government.

what Daniel can do

Daniel and his staff can ask the CSA to investigate possible administrative and clerical errors and to initiate or speed up enforcement where the NRP is not paying. However, MPs can do very little in situations where the CSA is applying its rules correctly, but you believe the rules are unfair.

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